I’m a product designer enjoying blue skies in Austin, TX.

With nearly 4 years of product design experience solving complex user and business problems across diverse industries, along with 3 years of professional experience in visual arts, I love the intersection of analytical and creative thinking that designing products offers. I am eager to contribute my extensive skills in research, prototyping, and UI design to a collaborative team excited about building beautiful, innovative products.

I have collaborated with amazing teams around the world and locally here in Austin, TX.

WORK EXPERIENCE /

Product Designer / Spot Insurance

04/2022 - 12/2023

Designed strategic solutions for internal administrative software and consumer-facing software for managing claims. Accomplishments include: 

  • Unlocked a new 7-figure revenue stream in a previously untapped market vertical by leading end-to-end design updates of the company’s responsive web and mobile consumer-facing software. Led as the sole designer reporting directly to the Head of Product. 

  • Designed new functionality for internal administrative software that had a 100% task success rate upon MVP launch. This success was attributable to my conducting multiple rounds of usability testing of interactive Figma prototypes, and working closely with product managers and engineers to prioritize UX enhancements against strict technical scope. 

  • Redesigned the consumer portal with an extensible information architecture that reduced new feature implementation time by as much as 60%. Created user flows, wireframes, and prototypes which considered numerous insurance products with highly nuanced and vastly differing compliance and technical requirements, balancing against user feedback and needs.

  • Drove alignment with stakeholders, product managers, and senior engineering members by facilitating collaborative, cross-functional ideation workshops to uncover customer needs. Methods included journey mapping, use case ideation, and workshops to review and synthesize research.

  • Maintained cross-product design systems for 3 distinct products, building 1 such design system from scratch. Adhered to established styles and contributed to the expansion of the design libraries to accommodate evolving project needs.

  • Entrusted with leading or contributing to 8 projects having significant business impact.

Product Designer / GooseChase Adventures

08/2020 - 12/2020

Associate Product Designer

12/2020 - 04/2022

Designed experiences for 2 core products: a SaaS web platform where users organize events; and the Android and iOS mobile apps where participants join events. Accomplishments include: 

  • Achieved a 3X increase in conversion rates for new account sign-ups by redesigning content structure and establishing a new visual identity for the company marketing site. Created user personas to guide the creation of user-focused content. 

  • Accelerated project delivery by advocating for and building comprehensive, cross-platform design systems for existing web and mobile applications. Empowered engineers to streamline their workflow by referencing consistent visual styling. 

  • Improved usability through rigorous usability testing and user research, leading to an 85% task success rate during one such unmoderated, recruited testing session. Consistently orchestrated research initiatives to assess the performance of newly implemented features. This iterative approach ensured the continuous enhancement of user experiences, driving satisfaction and retention metrics.

Illustrator & Concept Designer / Freelance, Contract

08/2020 - 04/2022

Worked in contract with clients such as Warner Brothers, Lego, and Magnopus.   

  • Employed visual design principles (color, contrast, size, etc) to create assets that adhered to established design styles, or developed new visual styles to meet project needs. Created illustrations, and character and background concepts for various game and animation studios. 

  • Collaborated closely with PM’s to define needs for creating assets within strict timelines.

  • Worked with engineers to ensure production-ready assets were successfully implemented.

RECOMMENDATIONS /

Lisa McGee | Director of Strategy and Research

“Kim's acumen as a product designer surpasses her years of experience. When given an assignment, Kim doesn't jump to solutions; she creates well thought-out plans that involve user research and stakeholder engagement, ensuring that her work is informed and effective.”

Ross Henry | Senior Product Manager

“Kim would be a great asset to any team looking for a product designer with the ability to autonomously manage competing priorities, perform rigorous user discovery, and maintain high quality of output.”

Brandon Mayes | Staff Software Engineer

“Working with Kim was an absolute pleasure. She not only excels at producing high quality designs, but she is also an excellent collaborator. We iterated on several designs and she was always open to feedback.”

SKILLS & TOOLS /

Design / Customer Journey Mapping, Design Systems, Design Thinking, Interface Design, Jobs to be Done, Mobile Design (iOS,  Android), Process Mapping, Service Blueprints, User Flows, Web App Design

Prototyping / Interactive Prototyping (Adobe, Figma), Interaction Design, Mockups, Sketching, Wireframing

Research / Card Sorting, Usability Testing (Moderated & Unmoderated), User Interviews

Soft Skills / Storytelling, Collaboration, Stakeholder Engagement