Concept-to-pixel Product Designer.

RESEARCH /

Understanding user needs with interviews, usability tests, & workshops.

IDEATION /

Exploring UX solutions with diagrams, wireframes, & prototypes.

UI DESIGN /

Creating beautiful user interfaces with visual design & design systems.

SPOT INSURANCE /

Administrative Software Redesign.

I redesigned customer support software to 2X team capacity without additional hires.

SPOT INSURANCE /

I redesigned the customer account experience to reduce friction and improve product scalability.

Conducted UX mapping, created wireflows, and prototyped the experience.

GOOSECHASE /

I redesigned core product functionality to reduce customer support tickets.